Unless you have been living under a dense ghaf tree in the desert you should know that Dubai Airports has introduced a new baggage rule to help improve airport service, reduce the risk of mishandlings and enhance the performance of the whole check-in and baggage operation at Dubai International. A bag spends an average of 29 minutes in the baggage system at the airport.
With effect from March 8, 2017, the new rule sees bags without flat surfaces rejected at check-in. Dubai Airports has advised all airlines operating of the baggage rule change and has updated its website, mobile app and signage across the airport to help raise awareness.
Passengers who show up at the airport with non-compliant baggage are now given the option to have their odd-sized baggage contents repacked in boxes for a fee.
“Dubai International provides some of the most sophisticated baggage systems in the world,” said Ali Angizeh, Vice President of Terminal Operations at Dubai International.
“However, even the most technologically advanced systems can be disrupted by irregular shaped or oversized bags. Bags that are round or do not have a flat surface of any kind are by far the largest source of baggage jams. These jams can shut down sections of our system, delay baggage delivery to the aircraft and inconvenience our customers.”
Stretching 140km and covering a surface area of 75 football fields, Dubai International’s baggage handling system has 15,000 trays and is powered by 21,000 motors. The airport handled approximately 9.3 million bags in January this year.